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Sky Tech Tips

Tech Tip: Sky Remote Record

I had Sky installed last weekend as those of you who follow me on twitter. Everything was perfect, but whenever I tried to activate Remote Record on the website, I got the error:

We’ve been unable to update your Remote Record details. Please try again later.

Despite Sky support telling me to just wait, as it takes time after a new install, it turns out this is due to the Sky ID I was trying to activate it on being assigned to a previous remote record account. In this case, it’s the same Sky ID I used when living at home many years ago, and it was confused by that account no longer existing, and me having my own.

The only fix to this error is to contact Sky, who’ll have to escalate it up to their IT to clear the history.